Rules and conditions (page 5)
22. Software Bugs
22.1. When using the services of the Website, certain circumstances may arise in which a bet is accepted and winnings are paid out, but this happens as an error on the part of the Company. Under these circumstances, the Company reserves the right to cancel or limit such bets and winnings.
22.2. The use of funds erroneously deposited into your account for placing bets or for games may result in the cancellation by the Company of such bets and/or of winnings received using these funds. If payments have already been made for winnings from funds received in error, then these funds are considered to have been transferred to you on a trust basis. You must promptly return these funds to the Company upon request.
22.3. The Company, as well as our agents, employees, partners, and suppliers, are not responsible for any loss or damage, or loss of winnings, that occurs due to a mistake on your part or on our part.
22.4. Distributors, licensees of the Company, as well as the Company itself and its subsidiaries and affiliates, including all employees and managers, are not liable for any damages or losses incurred by the user due to misuse of information transmitted over the Internet or caused by interception of such information.
23. Limitation of the Company’s Liability
23.1. You agree that you use the services of the Website at your own discretion and at your own risk and, therefore, you are solely responsible for the use of the Website’s services.
23.2. The Website operates in accordance with these Terms of Use. We make no warranties or additional representations regarding the Website and/or the services provided, and hereby exclude any liability under applicable law and any implied warranties.
23.3. We are not responsible for violation of laws, contracts, nonfeasance, or any loss or damage incurred, including loss of data, income, damage to reputation, image, and any damage that cannot currently be foreseen. The Company is not responsible for the content of any website that can be accessed through the Website.
24. Breach of Terms of Use
24.1. You assume the responsibility to compensate the Company for all claims, costs, and other expenses incurred in connection with a breach of the Terms of Use.
24.2. You agree to fully indemnify us for the defense of the Company, partners, and their respective companies, including officers, managers, and employees, against any claims, expenses, and any liability, including legal costs or other expenses incurred as a result of:
24.2.1. Your violation of the Terms of Use;
24.2.2. Your violation of the law by third parties;
24.2.3. Access to the Website by another person using your identification information, with or without your permission;
24.2.4. Collecting any winnings obtained in this way.
24.3. If you violate the Terms of Use, the Company has the right to:
24.3.1. Request that you cease the activity that violates the Terms of Use by sending you a notice (using your contact information);
24.3.2. Terminate your Personal Account to limit your ability to play games or place bets on the Website;
24.3.3. Block your Personal Account with or without prior notice;
24.3.4. Withhold winnings or bonuses received as a result of a material violation of the Terms of Use from your Personal Account.
24.4. If you fail to comply with any clause of the Terms of Use, we reserve the right to block your Personal Account.
25. Intellectual Property Rights
25.1. The content of the Website is protected by copyright. The content of the Website is owned by the Company or used under license from a third party. All materials on the Website may only be downloaded to a single personal computer and printed for personal, non-commercial use only.
25.2. Under no circumstances does the use of the Website grant you any intellectual property rights (to trademarks, know-how, copyrights) owned by the Company or any third party.
25.3. Any use or reproduction of the trade name, trademarks, logos, or other materials displayed on the Website is strictly prohibited.
26. Your Personal Information
26.1. In using the data that it collects during your visits to the Website, the Company is committed to protecting the personal information it receives from you. We take our commitment to how we use your personal information very seriously. The Company processes personal information it receives from you in strict accordance with its privacy policy.
26.2. By providing personal information to the Company, you consent to the processing of your personal information by the Website administrator for the purposes set out in the Terms of Use, as well as in order to comply with regulatory or legal obligations.
26.3. In accordance with the Company’s policy, it is forbidden to disclose any personal information; only employees of the Company have access to personal information for the purposes of provision of services.
26.4. The Company keeps copies of all communications received from you, including emails, in order to ensure an accurate record of your personal information.
27. Complaints and Notices
27.1. If you wish to make a complaint about the Website’s services, you should, as soon as reasonably possible, contact the Website’s support team by sending an email to [email protected]. Our customer service team will review your claim and get back to you within three days, or sooner if possible.
27.2. In the case of any dispute, you automatically consent to the use of server records as factual and conclusive evidence to determine the outcome of any claims and disputes.
27.3. The outcomes of all games on the Website are determined by a random number generator. You accept all game outcomes. In the event of discrepancies between the outcome of a game on your computer and that on our server, the outcome on our server shall be final and irrevocable. In the event of discrepancies between your account balance shown on your computer and such data on the Company’s server, our data on the server are considered correct and final.
27.4. To file complaints with regulating authorities in Curaçao, use email address [email protected]
28. Force Majeure
28.1. The Company shall not be liable for any failure or delay in performance of any of its obligations under the Terms of Use caused by events beyond our reasonable control (hereinafter referred to as “Force Majeure”) that may have adverse consequences; such events may include war, acts of God, civil unrest, data network failures, strikes, or hacking or DDOS attacks.
28.2. During a force majeure event, the Company’s work is suspended until the end of the Force Majeure event; therefore, the Company reserves the right to extend the deadlines for fulfilling its obligations. However, despite the Force Majeure, the Company will seek solutions that enable it to fulfill its obligations and, if possible, to end the Force Majeure event.
29. Legal Disclaimer
29.1. In the event that we are unable to compel you to comply with any of your obligations, or when we are unable to exercise any statutory remedies to which we are entitled, this failure on our part shall not constitute a waiver of such rights and remedies and does not release you from strict adherence to all obligations and their fulfillment.
29.2. The Company’s waiver of any obligation shall not be legally binding unless it is made in an official manner and delivered to you personally, in writing.
30. Severability
30.1. If any of articles of the Terms of Use become invalid, illegal, or unenforceable, those terms, articles, or provisions shall be severed from the rest of the Terms of Use, notwithstanding that they shall remain in full force and effect to the fullest extent permitted by law. In accordance with current legislation, the Company reserves the right to not comply with the parts that have become invalid, or to invalidate them, in order to reflect our original intention.
31. Links
31.1. This Website may contain links to other websites that are not under the control of the Company and are not specified in the Terms of Use. The Company is not responsible for the actions or nonfeasance of the owners of these websites, for sponsorship and advertising activities carried out by third parties on these websites, as well as for their content. Hyperlinks to third party websites are provided for informational purposes only. You access such links at your own risk.
32. Laws and Jurisdiction
32.1. These Terms of Use shall be governed by and interpreted in accordance with the laws of the Netherlands Antilles, and you irrevocably submit to the jurisdiction of the courts of the Netherlands Antilles in resolving disputes (including counterclaims and claims for indemnification) that may arise in connection with the legal relationship set out in the Terms of Use, or in any other way provided for in the Terms of Use (validity, interpretation, legality etc.).
33. Interpretation
33.1. The original text of the Terms of Use is in English, and any interpretation must be based on the original English text. The English version of the text shall take precedence over any documents or notices translated into any other language.
34. Absolute Limitation
34.1. Customers from the United Kingdom, Germany, Georgia, the Netherlands, the Caribbean islands of: Aruba, Bonaire, Sint Eustatius, Saba, Curaçao, St. Maarten, Portugal, Slovakia, the United States of America, France, Austria will not be allowed.
34.2. In addition to clause 34.1, all NetEnt games cannot be played or made available in the following territories: Afghanistan, Albania, Algeria, Angola, Cambodia, Ecuador, Guyana, Hong Kong, Indonesia, Iran, Iraq, Israel, Kuwait, Laos, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, the Philippines, Singapore, South Korea, Sudan, Syria, Taiwan, Uganda, Yemen, Zimbabwe, Belgium, Bulgaria, Canada, Denmark, Estonia, France, Italy, Mexico, Portugal, Romania, Spain, the United States of America, and United Kingdom.
34.3. Branded Game Territories:
a. In addition to clause 34.2, games such as Guns & Roses, Jimi Hendrix, & Motörhead cannot be played or accessed in the following countries: Australia, Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Tunisia, Turkey, and Ukraine.
b. Universal Monsters games (Frankenstein, the Bride of Frankenstein, Dracula, The Phantom of the Opera, Creature from the Black Lagoon, and The Invisible Man) CAN be played ONLY in the following countries: Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Brazil, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Switzerland, Ukraine, Croatia, Macedonia, Turkey, Austria, Bulgaria, Cyprus, Czech Republic, Finland, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Peru, Poland, Slovakia, Slovenia, and Sweden.
35. Additional Terms
35.1. Due to the ever-evolving and changing regulations on the prevention of criminal activity and money laundering, as well as on the financing of terrorism, our Company strictly adheres to anti-money laundering (AML) guidelines and procedures. The company’s clients must undergo the Due Diligence procedure and be subject to accounting.
35.2. Anonymous or “nominal” accounts are not permitted. Any existing anonymous accounts or accounts that are considered a pseudonym (“nom de plume”) or that have inconsistent or mismatched identification must, at the first opportunity, undergo due diligence in order to establish the identity and good faith of the account holder.
35.3. Online gambling may be illegal in the jurisdiction you are in; in this case, you are not authorized to use your payment card to complete the transaction.
35.4. The cardholder must be aware of the laws regarding online gambling in his or her country of residence.
35.5. The use of the services offered on the website by minors is prohibited.
35.6. The email address for complaints to the licensor: [email protected].
35.7. Moracon Ltd. (hereinafter referred to as the Agent) is a payment processing provider. The Operating Agreement states that the Agent will assist in the development and promotion of the service in accordance with Online Betting Gaming through the website https://vavada.com.