Rules and conditions (page 2)
5. Opening an Account
5.1. In order to use the services provided by the Website, you must create an account (hereinafter referred to as the “Personal Account”). To do so, enter your email address or phone number and a password that will be used in the future to log on to the system, as well as to access certain personal information (your date of birth, name, and phone number).
5.2. By registering on the Website, you agree to provide accurate, complete, and true personal information. You are required to notify us of any changes to your personal information. Failure to comply with this requirement may result in restrictions, rejection of transactions (on winnings, bonuses, etc.) and/or termination of your Personal Account.
5.3. To verify your personal information, the Company reserves the right to request identification documents and/or request identification via video. The Company reserves the right to suspend your Personal Account until the required documents are provided and/or completely terminate your account if you do not provide the requested documentation to the Company.
5.4. If you have any questions or encounter any problem related to registration or updating personal data, please contact the online customer support or send an email to [email protected].
5.5. Under these Terms of Use, you may open only one account on the Website. Only one account per player, home address, IP address, postal address, computer, or other device is allowed. All other accounts registered by you on the Website are “Duplicate Accounts”. The Company reserves the right to immediately delete Duplicate Accounts.
5.6. The Casino does not accept requests for the return of any money and/or initial deposits from a duplicate game account if it was opened with the intention to receive bonuses and/or other promotional offers from the Casino or to withdraw the initial deposit placed by the Player. Furthermore, if the Casino determines that a duplicate game account has been created with the intent to defraud the Casino, the original deposits will not be returned to the Player.
5.7. When registering on the Website, users agree to receive correspondence from it and agree to receive text messages, email newsletters, and other forms of promotional notifications. The Website uses player information for promotional purposes. We respect the privacy of our clients. Players who do not wish to receive promotional materials can opt out of receiving text and email messages at any time by contacting the operator.
6. Verifying Your Identity; Requirements for Money Laundering Prevention
6.1. In consideration of the right to use all the services of the Website granted to you, you warrant, represent, and agree to the following:
6.1.1. You are the legal owner of all funds deposited in your Personal Account. All information provided by you during the registration process or while using the services of the Website, as well as in all transactions that require depositing money, is accurate, current, and fully matches the name(s) on the credit and/or debit cards and other payment accounts used to deposit or withdraw funds from your Personal Account.
6.1.2. You are fully aware of the risks of losing money when using the services provided by the Website, and you assume responsibility for such losses. You agree that the use of the Website’s services is at your sole judgment and discretion, and at your own risk. You may not file any claims against the Company in connection with your losses.
6.1.3. You fully understand the Website’s operating procedures, its methods of providing services, and the rules of the games offered by the Website. You understand that it is your responsibility to provide accurate betting and gaming information. You will not take actions that could damage the Company and its reputation.
6.2. By accepting these Terms of Use, you hereby authorize us to perform, at our sole discretion, periodic checks upon request of third parties (including regulatory authorities) and/or to verify your identity and contact information (hereinafter referred to as “Verification”).
6.3. During such verifications, the Company may restrict withdrawals from your account.
6.4. Providing incomplete, false, inaccurate, and/or misleading information is considered a breach of contract. In this case, at our sole discretion, in addition to any other actions, we reserve the right to immediately terminate your Personal Account and/or deny you further use of Website services and/or withhold all funds in your Personal Account.
6.5. If we are unable to verify that you have reached the Eligible Age, we have all legal grounds to terminate your Personal Account on the Website. If we discover that you have not reached the Eligible Age at the time of playing,
6.5.1. Your Personal Account will be terminated;
6.5.2. All transactions made during this period of time will be declared void, and all relevant funds deposited by you to your Personal Account will be returned;
6.5.3. It will not be possible to refund funds not deposited through the Website and/or through the website of the provider of payment processing services;
6.5.4. All bets placed by you during this period of time will be canceled and refunded; in addition,
6.5.5. The sum of all winnings collected by you during the period when you have not yet reached the Eligible Age will be forfeited, and you must, upon our request, return to us the funds withdrawn from your account during that period of time;
6.5.6. If the date of birth you set in your Personal Account is not your true date of birth, no refunds of spent funds will be possible.
6.6. Politically Exposed Person (PEP). Taking risk factors into consideration, the company must take action in order to respond to any attempt to gamble by an authorized Politically Exposed Person, i.e. any person who holds a significant public office with access to public means or a position of influence (or who held such a position at any time during the previous year). Politically Exposed Persons include easily identifiable relatives and colleagues of such individuals. A risk-based approach must be applied based on the value and scale of gambling and the location of such customers.
While we respect and protect the privacy of our customers, we are committed to conducting thorough due diligence. As part of an enhanced customer due diligence policy, our Know Your Customer (KYC) policy is based on the principles of partnership: if we know and understand our customers, they know and understand us. In the case of enhanced customer due diligence, customers may be asked to provide the documents listed below in order to comply with our KYC policy (a copy of their passport and a utility bill or bank statement). In the case of violation of the KYC policy, the Company reserves the exclusive right to unilaterally reject the application of any client and/or to halt further provision of services without any statement or explanation to the client.
7. Security, Password, and Username
7.1. You must not disclose (intentionally or accidentally) your username and password to anyone else. If you have forgotten your Personal Account details, you can recover your password by clicking on the “Forgot password” link located underneath the login window.
7.2. You assume sole responsibility for non-disclosure of your Personal Account password, as well as for all actions and transactions made in your Personal Account. In addition, you are responsible for all losses in your Personal Account caused by the actions of third parties.
7.3. You agree to notify the Company as soon as possible of any breach of security that you become aware of and/or of any unauthorized access to your Personal Account. You agree to provide evidence of unauthorized access upon the Company’s request. In any case, the Company shall not be liable for any losses incurred by you as a result of unauthorized use of your personal information, such as username and password, by others, or as a result of unauthorized access to your Personal Account, regardless of the circumstances, with or without your knowledge.
8. Game Rules and Betting on the Website
8.1. It is your responsibility to ensure that all of the information regarding the transaction you are making is correct before placing and confirming a bet while playing.
8.2. Withdrawal transaction history can be accessed by clicking on the “Withdrawal Request” link on the Website.
8.3. The Company reserves the right to reject, in whole or in part, any transaction you have requested through the Website, at its sole discretion, if you have violated the Terms of Use. No transaction can be considered accepted until you receive confirmation from us that the transaction has been successfully completed. If you have not received confirmation that your transaction has been accepted, contact our support team.
8.4. You may request cancellation of a bet by sending a request via email to the Website’s support team.